Please note shipping times may be affected by COVID-19. We apologize in advance if your delivery has been delayed.
FAQs
Products
How do I care for my products?
Please visit our product care page for directions on how to maintain items.
Orders and Shipping
Where is my confirmation email?
This is automatically sent to your email address when you place an order. Please check your spam and promotions folder - occasionally we end up there. If you do not receive your order confirmation email within 12 hours of placing your order you may have entered your email address incorrectly. Please email us at info@fjacrafts.com and we'll resend it straight away!
Can I update or make changes to my order after it has been placed?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request. Cancellations can be made within 2 hours of order placement. If it is outside of business hours, this two hour time slot will apply during business hours starting at 8 A.M. E.S.T. the next day.
If your order has not yet been fulfilled please contact us at info@fjacrafts.com with your order number and details on the change.
Your order cannot be updated if it has already been fulfilled and shipped.
When will my order be shipped?
Please allow up to 3-10 business days for your order to be made and dispatched. Exceptions may apply during promotional and busy holiday periods. Kindly note, our handling times do not include shipping and delivery periods.
Polaroid Prints: Please allow 3-4 business days for your photo(s) to be printed and shipped out.
Can I track my order?
Yes! In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you're unable to locate your shipping notification emails, please check your spam folder or email us at info@fjacrafts.com.
What countries do you ship to?
Unfortunately, we only ship to the United States and do not offer international shipping at the moment.
How long is shipping time?
We currently only ship to the United States via USPS. Below are the shipping times:
- Standard US shipping: 3-4 business days
- Economy US shipping: 5-8 business days
There's a charge in my bank account but my order didn't go through, what do I do?
We're so sorry for the confusion! What you see in your bank account is an authorization (pending charge) and not a real charge and will be reversed in a few days.
In this situation, your card was not billed and we did not receive your order. Instead, an authorization has been placed on the card (which if you use a debit card may appear as a “charge” since it temporarily lowers your available spending limit). This can happen as we've enabled AVS (Address Verification System) or CVV rules to help protect against fraudulent transactions.
The processing bank sent the request to charge your card, and initially an authorization was approved, but, secondarily, the AVS or CVV rule failed, so the payment gateway declined the transaction. We apologize for the inconvenience, this system is in place to protect you and us!
Returns
Can I return or exchange an item?
Due to the nature of our products, we do not allow returns or exchanges, but we always strive to ensure our customers are fully satisfied. If you are unhappy with your order or encounter any issues, please email us at info@fjacrafts.com and we'll make it right for you!
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and contact us via info@fjacrafts.com with the following details and we’ll respond within 48 hours.
Email details:
Your order number: #
The name of the defective item:
Photographs of the defect:
What should I do if I receive a wrong product?
If you received a product different from the one that you ordered, sorry about that! Please email us at info@fjacrafts.com within 7 days and we will be sure to get you the products you ordered!
How do I cancel my order?
Please contact us within 2 hours of your order being placed via info@fjacrafts.com.
Email details:Your order number: #
Request for cancellation:
Contact Us
How do I contact you?
You can contact us via the Contact Us page. Alternatively, you can directly send an email to info@fjacrafts.com. We're always more than happy to help and will answer your enquiry within 24 hours.
What are your working business hours?
We are in office from 8 A.M. to 11 P.M Mondays through Sundays E.S.T..